Let’s face it, inspections are fundamentally about catching providers doing something wrong. Compliance monitoring on the other hand is about identifying areas of improvement and then equipping providers with the tools and resources needed to do things right. By shifting focus to corrections and prevention, the nature of the relationship between the agency and provider changes, as does the provider’s level of competence.
In this session, participants will learn how agencies are using compliance monitoring, and a powerful management concept called “catching people doing something right” to build trust and camaraderie with providers. Our Presenter is Mark Parker, President at SansWrite
